We offer exchange only if the product delivered is faulty or not according to the measurements  provided. Exchange is only acceptable if the customer notifies of such matter within 3 working days of receiving the product. Product exchange will be done without any extra charges within 15 working days of complaint registration. Local replacement charges will be PKR 500/- if customer demands a replacement in case of incorrect size ordered. 

For International replacement, company policy might be subject to change as per the scenario put forth by the client.

No exchange or refund for customised orders.

No exchanges or refunds on sale items unless we deliver the incorrect order.

As a company policy, we do not entertain refund and cancellation requests.

Please contact customer care by emailing zkdesignatelier@gmail.com 
or
WhatsApp on +92 308 4941565